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TERMS AND CONDITIONS AUSTRALIA

This Shop and Ship Account agreement is made and entered into by and between Aramex Australia Pty Ltd(“Aramex”, “we”, “our”) and the individual or entity identified in the Shop and Ship Application Form (referred to as “you” or “your”). Your use of the Shop and Ship service (“ Service”) is subject to these terms and conditions (“Terms and Conditions”). The Service is provided to you under these Terms and Conditions and any updates thereof or amendments thereto, and any related operating rules and policies that are published from time to time by Aramex on Shop and Ship website (www.shopandship.com) (“Website”).

The Shop and Ship Account (“Account”) shall be subject to the following Terms and Conditions:

Definitions and Interpretation

“Shipment” means all documents or parcels that travel under one waybill and which may be carried by any means Aramex chooses, including air, road or any other carrier. A “waybill” shall include any label produced by Aramex’s automated systems, air waybill, or consignment note and shall incorporate these Terms and Conditions in full. Every Shipment is transported on a limited liability basis as provided herein.

"Airfreight Convention" means whichever may be applicable of the:

Convention for the Unification of Certain Rules for International Carriage by Air signed at Montreal on 28 May 1999; or
Convention for the Unification of Certain Rules relating to International Carriage by Air, signed at Warsaw on 12 October 1929; either unamended or amended by the Hague Protocol 1955; at Guatemala City 1971, by the additional Protocol No 3 of Montreal 1975 and/or by the additional Protocol No. 4 of Montreal 1975,

"Dangerous Goods" means cargo which is noxious, hazardous, inflammable, explosive or offensive (including radioactive materials) or may become noxious, hazardous, inflammable, explosive or offensive or radioactive or may become liable to cause damage to any person or property whatsoever whether prescribed by laws or otherwise.

"Goods" are any goods or items which are the subject of the Service provided by Aramex to you under these Terms and Conditions.

"Government Authorities" means, without limitation, all government or semi-governmental departments and agencies with responsibility for the import and export of goods, the collection of revenue on the import and export of goods and the transport of those goods.

“Low Value Goods” means goods having a custom value of less than or equal to AUD 1,000. The custom value will include (i) the customs value of the good; (ii) customs duty payable; (iii) amount paid or payable to transport the good to the port of final destination in Australia (or where goods are posted in Australia); (iv) insurance cost for transport; and/or (v) wine equalization tax payable, if applicable.

Services

The Service enables you to make purchases in various countries identified on the Website, as updated by Aramex from time to time, using a personalized physical address in that country ( “Shop and Ship Location”). On delivery of the purchased item to the Shop and Ship Location, Aramex will process the Shipment and arrange for delivery of the item to the address and the country stated in the Application Form (“Delivery Address”). Shipments cannot be delivered to Post Office box addresses.
Registration and appointment of Aramex as your agent
To register for the Service, you will need to complete the Shop and Ship Application Form (“Application Form”), set up an Account on the Website, and pay the one-time online registration fee ( “Account Fee”). Registration for access to the Service is only open to individuals who are 18 years of age and older. By registering for our Service you are appointing Aramex as your agent for the receipt of, and organization of transportation for, your packages and you authorize Aramex to receive any and all packages addressed to you that are delivered to the respective Shop and Ship Location.
Receipt and Delivery
The Service by Aramex includes the receipt of your packages at the Shop and Ship Location and transporting such packages to your Delivery Address in Australia. Any Shipment that is unable to be delivered to you (for reasons including, without limitations, your failure to pay, take delivery, give proper instructions, including failure to clearly address the package, your failure to confirm your Shipment is acceptable for entry into the destination country, or you are unable to be contacted after reasonable attempts to do so) will be deemed an uncollected good or unclaimed good (“Uncollected Good”) and Aramex reserves the right to deal with that Shipment in any lawful manner it considers appropriate, which may mean the package is discarded, destroyed, or auctioned.
Postage or payment outstanding
Aramex will not accept on your behalf any items on which postage is outstanding and payable or ‘cash on delivery’ items unless prior arrangement has been made by you with Aramex, and Aramex has agreed to it at its sole discretion. Any such agreement may give rise to liens or other interests at law and Aramex reserves the right, notwithstanding the foregoing, to lawfully enforce any such interests howsoever arising.
Accountable Mail
Aramex will not accept certified, registered, insured, or express mail (“Accountable Mail”) on your behalf unless otherwise requested by you and agreed by Aramex subject to certain requirements (see clause 37).
Inspection
Aramex, without liability, reserves the right to open and inspect all items delivered to the Shop and Ship Location and to your Account to determine the nature or condition of the Goods or to determine their ownership or destination.
Service Restriction
Aramex reserves the right to abandon carriage of any Shipment at any time after acceptance when such Shipment could possibly cause damage or delay to other Shipments, equipment or personnel, or when any such carriage is prohibited by law or is in violation of any of these Terms and Conditions.

Account Fee and Shipping Fees

You agree to pay Aramex a one-time Account Fee in the amount of Twenty Australian Dollars (AUD 20) plus GST upon registration for the Service. You must have Internet access and provide Aramex with a current, valid, accepted method of payment (as such may be updated from time to time, "Payment Method") to register for and use the Service.
Shipping fees will be charged at the rate applicable to your Shipment set out in the Application Form (“Shipping Fees”). Shipping Fees are exclusive of all government taxes and any other third party charges that are payable on the shipment of your Goods, and you understand and agree that all such taxes and charges are payable by you prior to your Shipment being dispatched by Aramex. Estimated Shipping Fees can be calculated by reviewing the Shipping Fee calculator on the Website.
1. Switzerland Shop & Ship Location: Shipments delivered to the Switzerland Shop & Ship Location will be subject to: (i) applicable customs clearance fees, or (ii) bonded area fees in relation to any Shipment from outside Switzerland. The aforesaid charges incurred by Aramex shall apply to all Shop and Ship accounts and you will be liable to pay irrespective of you rejecting delivery of the Shipment. Non-payment of said charges may lead to immediate deactivation of your Shop and Ship account.
You agree to pay all applicable Shipping Fees, taxes, duties and customs clearance and other charges relating to your Shipment that has been ordered when requested to do so by Aramex and regardless of the person who placed the order. The aforesaid shall apply to all Shop and Ship accounts including individuals’ and entities’ accounts. Aramex shall not be responsible for any seizures, detention or other actions by any Regulatory Authorities or any delay in the delivery, or non-delivery, of your Shipment arising due to non-payment of any such taxes, duties or charges.
Goods and Sales Tax (“GST”)
1. Low Value Goods: Shipments containing Low Value Goods will be subject to GST as of July 1, 2018 AEST. GST will be payable on imported Low Value Goods, Shipping Fees, and any other applicable fees and charges.
  1. You will be required to upload an invoice or proof of payment within thirty (30) days of receipt of an email notification from Aramex. The invoice or proof of payment must include the value of the Goods the subject of the Shipment, and the domestic shipping fees (including any insurance) to the Shop and Ship Location facility. No Shipment will be dispatched by Aramex until receipt of the invoice or proof of payment for the Goods.
  2. In the event you do not have an invoice or proof of payment for the Goods the subject of the Shipment, then you will be required to self-declare the value and nature of the Goods, and confirm that the value and nature of Goods declared is accurate and true.
  3. Aramex will not distinguish between taxable and GST-exempt Goods contained in a Shipment, and therefore, Aramex will treat all the Goods in the Shipment as subject to GST and you will be charged GST on all the Goods in the Shipment. If you dispute the GST amount charged , then you should contact the ATO to obtain written advice or ruling.
2. Aramex is required to collect GST in the amount calculated based on the value of Goods provided by you and supported by an invoice, or self-declared value if there is no invoice or proof of payment. Aramex will remit the collected GST to the Australian Tax Office (“ATO”). In the event the Goods need to be assessed for value, then Aramex reserves the right to request additional evidence from you and you will promptly respond to such requests with accurate and sufficient information. Aramex reserves the right to hold your Shipment until such time the additional evidence is received and accepted by Aramex.
3. The ATO may audit the value of Goods declared by you and/or the invoice or proof of payment submitted in support of the declared value or GST status of the Goods. In the event the ATO determines that the declared value of the Goods is less than the correct value of the Goods or the GST status of the Goods declared is incorrect, then additional GST will be charged to and paid by you, along with any penalty, fine, expense incurred by Aramex due to inaccurate information provided by you, and a processing fee of AUD 20. In the event your Shipment becomes assessable for GST as a high-value Shipment, then the rules governing a high-value Shipment will apply.
  1. If you dispute the GST amount imposed by the ATO, then you must contact the ATO to obtain written advice or ruling.
4. If you return the Goods to the sender, then you may qualify for a refund of the GST amount paid on the returned Goods subject to your providing proof confirming the Goods have been returned and you have received a refund of the amount paid for the returned Goods. There will be a processing fee of AUD 20 per claim that you will be required to pay for the review and processing of the claim.
5. Where the value of the Goods and any associated shipping fees or other charges are invoiced in a foreign currency, the invoiced amount will be converted to the Australian dollars using the fixed rate of exchange as nominated by Aramex on the day of exportation, which for the purposes of this clause is the day the Shipment departs from the Shop and Ship Location.
In the event, the actual customs duty and/or GST is more than the amount charged by Aramex, or an adjustment in the GST amount is required due to the change in the value of the Goods or in respect to applicable freight charges, Aramex shall have the right to charge you and you will pay the difference, along with any penalty, fine, expense incurred by Aramex, as well as the processing fee of AUD 20.
Payment Options
1. Pay Now: You will be notified once your Shipment leaves the Shop and Ship Location facility along with the total Shipping Fees and any other fees including customs duty. You will be prompted to log into your Account and make an online payment for the Shipping Fees and any other fees including customs duty.
2. Auto-Pay:
  1. Aramex will offer you the Auto-Pay Option for the payment of the Shipping Fees and any other fees including customs duty. If you select the Auto-Pay Option on the Website:
    1. You authorize Aramex to save and store your nominated credit/debit card or PayPal account information.
    2. You authorise Aramex to charge your nominated credit/debit card, or PayPal account, for the amount of the Shipping Fees and any other charges including customs duty.
      1. You will have a period of 24 hours from receipt of email notification including the Shipping Fees to inform Aramex, in writing to support@shopandship.com.au, that you do dispute the Shipping Fees and do not authorize deduction the Shipping Fees from your nominated credit/debit card or PayPal account. In the event you do not inform Aramex, in writing, and un-authorize the automatic deduction within 24 hours, the Shipping Fees and any other charges including customs duty will be deducted from your nominated credit/debit card or PayPal account.
    3. You warrant the acceptance of the Shipping Fees and any other charges including customs duty by your credit/debit card provider, or PayPal and undertake to reimburse Aramex for any such charges if payment is not received from your credit/debit card provider or PayPal;
    4. Upon expiration of your nominated credit/debit card, or PayPal account, Aramex will notify you and require you to update your Account with a valid credit/debit card or PayPal account. In the event you do not update your Account with a valid credit/debit card, or PayPal account, the Auto-Pay Option will no longer operate.
    5. You will be solely responsible for any currency conversion expense in the event your nominated credit/debit card, or PayPal account, is not in the respective currency of the Shipping Fees.
    6. In the event that you elect to Opt-Out of the Auto-Pay Option, you undertake to arrange for the collection or redelivery of any Shipment which Aramex holds and acknowledge that otherwise any Shipment will become an Uncollected Good. You acknowledge and agree that opting out of the Auto-Pay Option does not terminate your Account and does not relieve you of any obligation to pay all amounts owing to us under your Account by a method of payment that is satisfactory to us.
  2. If you do not select the Auto-Pay Option, you undertake to provide credit/debit card, or PayPal account, details and an authority to charge the credit/debit card, or PayPal account, for payment of Shipping Fees and any other fees including customs duty within seven (7) days of notification to you by email of the fees under the Pay Now option.
3. By using the Services, you represent and warrant that the payment details provided on your Shipment are valid and correct, and that when your order is accepted and processed by Aramex, payment will be made in full. You further represent and warrant that you are the owner of the credit/debit card or PayPal account used by you to make payments through the Website, or are authorized by the owner of the credit/debit card or PayPal account to make such payments.
4. In the event payment is not made for any fees notified to you within thirty (30) days, we will be entitled to treat any Shipment held by us as an Uncollected Good.

Customer Representations and Undertakings

No illegal use
You undertake not to use the Service and/or your Account for any illegal, immoral, obscene or fraudulent purposes or for any other purposes prohibited by Aramex, by the respective Shop and Ship Location, or any other applicable regulations. You further undertake that any use of the Service and/or Account shall be in compliance with all applicable federal, state, and/or local laws of the respective Shop and Ship Location, as well as other applicable international law, including laws related to the transportation and export of commercial matter, which may include without limitation laws related to banking, money laundering, trade sanctions and terrorist activities. Any Shipment received in violation of this clause may result in the forfeiture, return to sender, or destruction of Shipment, along with notification to the police and/or appropriate government authority.
We will not carry
You understand and agree that we will not carry and you must not try to order or ship:
1. Any items classified as hazardous material, Dangerous Goods, articles that are prohibited or restricted by IATA (International Air Transport Associated), ICAO (International Civil Aviation Organisation), any applicable government department or other relevant organisation; or
2. firearms, bullion, works of art, negotiable instruments in bearer form, jewellery, precious metals, precious stones, lewd obscene or pornographic material, currency, stamps, deeds, hazardous or combustible material or other Dangerous Goods, cashier’s cheques, money orders, travellers’ cheques, industrial carbon and diamonds, antiques, plants or animals.
Animal skins, furs, feathers, hair, wildlife (from US)
You accept and acknowledge that any Shipments to be exported from the US that contain animal skin, furs, mink, alligator skin, python skin, feathers (including hair accessories) or any other wildlife will be held at the US Customs Department for inspection and may be seized or confiscated. You acknowledge and agree that you alone are liable for any costs involved if you try to export such items and that Aramex will not compensate you for such seized or confiscated Shipments.
Restricted business
You represent that your Shipments do not relate to any restricted business, including but not limited to pornography, armaments, or any other restricted activities. You further represent that the Goods being shipped are not destined for any country with which Aramex is prohibited from dealing as the result of any international or respective Shop and Ship Location law, legislation, regulation, directive, ordinance, treaty, etc.
Blacklisted name
You represent that your name is not included in any blacklist issued by any respective Shop and Ship Location government or other worldwide regulatory body.
Export Declaration and other documentation
1. You must provide Aramex with an Export Declaration for all packages of value exceeding two thousand and five hundred United States Dollars (USD 2,500) or equivalent prior to dispatching the Shipment to your Delivery Address in Australia.
2. You must provide Aramex with invoices and/or other documentation related to the Shipment regardless of value at any time as requested by Aramex, or by Customs or any other Government Authority. You are solely responsible for the correctness and accuracy of all information you provide to Aramex regarding the nature and value of the Goods the subject of the Shipment, and you hereby agree to protect, indemnify, safeguard, and hold Aramex harmless against any such cost, expense, penalty or loss resulting from any information you provide.
3. You must provide Aramex with identification documentation and personal information upon request by Aramex or any official authority at its sole discretion.
Purpose of the Account
You acknowledge and agree that your Account is provided by Aramex solely for the purposes of providing the Services as set out under these Terms and Conditions and that the Shop and Ship Location provided for each Account is a delivery address only and cannot be used for any other purposes. You will not represent that any Shop and Ship Location address provided under your Account is your residence address or place of business for any purpose whatsoever. You undertake not to use the Account and/or the details of the Account for any other purpose including, but without limitation, using the Shop and Ship Location addresses and details of the Account as a billing address, personal mail delivery address, residential address, or as your personal contact details including without limitations on your website or business card. Any breach of this clause may lead to automatic deactivation of your Account at Aramex’s sole discretion, along with notification to the police and/or appropriate government authority.
Correct name
Aramex will only ship packages that have the same name as the individual or entity stated on the Application Form. If Aramex receives any package to an Account the labelling of which does not match the applicable name on the Application Form, then Aramex will return the package to the sender.
Account Security
You must ensure that your password is kept secure and confidential and not revealed to any other person. You acknowledge that you are entirely responsible for your password and must notify Aramex immediately of any unauthorised use of your Account and/or password or any other breach of security relating to your Account. You acknowledge and agree that Aramex accepts no responsibility for any loss or damage occurring as a result of the fraudulent use of a password, and you release Aramex from all claims arising from the unauthorised use of your password.

Indemnification and Warranty

You warrant and represent that all information provided by you is complete and accurate.
You agree to protect, indemnify, safeguard, and hold Aramex and its respective affiliates, subsidiaries, parent corporations, franchisees, officers, agents, and employees (“Aramex Indemnitees”) harmless against any and all losses, damages, expenses, claims, demands, liabilities, judgments, settlement accounts, costs (including attorney’s costs and expenses on an indemnity basis) and causes of action of any type or nature arising out of or in conjunction with the use of the Account and the Service, including without limitation any demands, claims, and causes of action for personal injury or property damage arising from:
1. failure of the Shop and Ship Locations’ postal services, other relevant postal authority or similar regulatory authority, or any commercial courier service to deliver on time or otherwise fail to deliver any item (package, etc.);
2. delay occasioned by treatment handling, examination or impounding of the Goods by any of the Government Authorities;
3. any misdescription or undervaluation provided for Customs purposes or tax purposes, including GST calculation, whether intentionally or unintentionally;
4. breach by you of any applicable law or requirement of any Government Authorities; or
5. damage to or loss of any Shipment or Account contents by any cause whatsoever, and from any violation by you of applicable international, federal, state or local laws.
Without limiting any other provision of these Terms and Conditions, Aramex will not be liable for any costs, expenses, loss or penalties imposed or loss or damage incurred by any Aramex Indemnitee due to your Shipment or Goods being impounded by customs or other Government Authorities, and you hereby protect, indemnify, safeguard, and hold each Aramex Indemnitee harmless against such cost, expense, penalty or loss.
Without limiting any other provision of these Terms and Conditions, Aramex will not be liable for any costs, expenses, loss or penalties imposed or loss or damage incurred by any Aramex Indemnitee due to your breach or non-conformance to any of these Terms and Conditions and you hereby protect, indemnify, safeguard, and hold each Aramex Indemnitee harmless against any such cost, expense, penalty or loss.

Limitation of Liability

Aramex will be responsible for your Shipment only while it is within Aramex’s custody or control, subject to the limitations of liability set out herein.
If the Shipment is transported by air and involves a stop in a country other than the country of departure, you understand and acknowledge that an Airfreight Convention may apply and may limit liability for loss or damage. Your claim for any loss or damage occurring during carriage by air, is against the airline carrier. In the event of any loss or damage suffered by you while the Goods are in the possession of the airline carrier, Aramex will seek to recover amounts payable under the applicable Airfreight Convention on your behalf, and you indemnify Aramex and hold it harmless against any claims for loss or damage to your Goods incurred while they were in the possession of the airline carrier. If the Shipment is carried by international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply. This convention limits Aramex’s liability for loss or damage.
You acknowledge that Goods moved by airfreight may necessarily involve a part of transport undertaken by other means. Where this is so, and no international treaty is applicable which covers the additional transport, your recovery of loss or damage, if any, is against the carrier and may exclude or substantially limit liability. In the event of any loss or damage suffered by you while the Goods are in the possession of a third party carrier, Aramex will seek to recover from the carrier any amounts payable to you. You indemnify Aramex and hold it harmless against any claims for loss or damage to your Goods incurred while they are in the possession of the third party carrier, where such carriage was necessary in order to complete the delivery of your Shipment.
Without limiting the effect of clauses 22 - 25, and subject to clauses 30 - 33 below, in all cases where Aramex’s liability is not otherwise limited or excluded, Aramex’s liability shall be limited to whichever is the lesser between (i) the value of the Goods the subject of the Shipment at the time the Goods were delivered to Aramex, or (ii) Australian $100, or its equivalent per Shipment.
To the extent that the liability of Aramex is limited by any Airfreight Convention, law or contract, and that limitation exceeds the limitation of liability pursuant to 27 above or Accountable Mail below, then the liability pursuant to that Airfreight Convention, law or contract shall apply.
Any claim for loss or damage must be notified in writing to Aramex within seven (7) days of delivery of the Goods or of the date upon which the Goods should have been delivered. In any event, Aramex shall be discharged from all liability whatsoever in connection with the Services and/or the Goods unless proceedings are served within 90 days from delivery of the Goods (or from when they should have been delivered). In the event the Goods are fully compensated by Aramex for any reason, then you will need to send the damaged goods to Aramex in order to receive the compensation for the damaged goods.
Aramex will not be liable to you for any loss or damage of any kind resulting from or in connection with negligence or breach of a term, condition or warranty that may otherwise be implied into these Terms and Conditions, including any such loss arising out of or in connection with the Website, our Service, or these Terms and Conditions.
To the extent that liability is not excluded by clause 32, in no event will Aramex’s liability for a claim arising out of these Terms and Conditions or our Service (when aggregated with Aramex’s liability for all other claims arising out of these Terms and Conditions and our Service) exceed the net fees and charges paid by you to Aramex during the three (3) months immediately preceding the date on which the claim arises.
In addition to Aramex’s standard liability above, Aramex offers an additional protection plan for Shipments against all risks of physical Shipment loss or damage from any external cause. Please click here for more details about the Shop and Ship Waiver of Liability Limitation Fee Protection Service.
Notwithstanding any other provision of these Terms and Conditions, Aramex accepts liability to you under the Competition and Consumer Act 2010 (Cth), and other laws, where not to do so would be illegal, or would make any provision of these Terms and Conditions void or unenforceable. Otherwise, Aramex excludes all conditions, guarantees and warranties implied into these Terms and Conditions or conferred by law to the fullest extent permitted by law.
Accountable Mail
In the event that Aramex agrees to accept Accountable Mail on your behalf, then in consideration for Aramex’s doing so, you agree that Aramex’s liability for loss or damage is limited to the lesser of (i) the value of the Goods, or (ii) Australian $100.
Consequential Losses
Aramex will not be liable for any indirect, incidental, punitive or consequential loss or damage of any kind or any loss of profit, reputation, income, interest, opportunity, contract or bargain.

Force Majeure

Aramex will not be liable to you for any delay, breach or failure to perform its obligations under these Terms and Conditions or any loss, costs or expenses you may incur which are caused or contributed to by an event beyond Aramex’s or its agents’ reasonable control, for example Acts of God, fire, flood, natural catastrophes, failure or delay of suppliers or contractors, inability to obtain goods or services necessary to perform the Services, civil disturbances, insurrections, riots, wars (declared or undeclared), act of terrorism, strikes or lock-outs or stoppage or restraint of labour from whatever cause, whether partial or general.

Privacy

Aramex’s Privacy Policy applies. A copy of the Privacy Policy is available at: https://www.shopandship.com/termsandconditions/australia.

Change of Terms and Conditions, Service, and Fees

Aramex may add to or change or update these Terms and Conditions from time to time entirely at its own discretion and without notice to you. Any and all amendments to the Terms and Conditions shall be published on the Website and shall be effective on the date of publication thereof. You are responsible for checking these Terms of Conditions periodically to remain in compliance with these terms. Your use of the Account or ordering of any Services after any amendment to the Terms and Conditions shall constitute your acceptance of these Terms and Conditions, and you also agree to be bound by any such changes/revisions. You are advised to regularly check for any amendments or updates to the Terms and Conditions from time to time, as Aramex shall not be liable to compensate you for your failure to do so.
The Account Fee, Shipping Fees, applicable GST, and any other related charges stated herein or incidental hereto, as well as the Terms and Conditions are subject to change upon the sole discretion of Aramex at any time whatsoever, and without prior notice to Customer. There will be no refunds for your cancellation of the Service. Aramex may also change the shipping frequency at any time without providing you prior notice.

Termination

You agree that Aramex may terminate these Terms and Conditions for good cause at any time and without notice. Good cause shall include, but is not limited to:
1. Your use of the Account for illegal, obscene, or fraudulent purposes or for any purpose prohibited by Aramex, the respective Shop and Ship Location, or other regulations;
2. Your failure to pay monies owed to Aramex when due; and
3. Your violation of any provision of these Terms and Conditions or any provision of any related operating rules and policies that are published by Aramex on the Website.
You acknowledge that, for the purpose of determining good cause for termination of these Terms and Conditions as provided herein, the actions of any person authorized by you to use your Account or the Service will be attributed to you.
Aramex reserves the right to immediately terminate the Service upon suspicion of any of the activities stated in clauses 13-17 above, and shall not be liable to compensate you for such termination.
You may terminate these Terms and Conditions and close your Account by providing Aramex with 30 (thirty) days prior written notice. Aramex reserves the right to refuse to accept any dispatch and/or package delivered to your Account after the termination date.

Miscellaneous

Aramex may dispose your Goods in accordance with clause 50 within forty-five (45) days after receipt of unknown Shipments, or within thirty (30) days after receipt of prohibited, low-value Shipments, high-value Shipments, or Shipments under an inactive account: (i) all applicable shipping charges have not been paid; (ii) the mail and/or packages were not clearly identified as belonging to you; (iii) you does not claim the mail or packages received to your Account, (iv) Shipment was abandoned in customs, or (v) if Aramex has terminated the Terms and Conditions for good cause as set forth in clause 42 above. Notwithstanding the above, Aramex may destroy any prohibited Goods, including pornographic materials or products and all other related content of whatever type, immediately upon delivery to your Account.
In the event your Shipment is categorized as an overweight shipment, then you will have ten (10) days to elect whether to ship the overweight shipment through express or freight. At the end of the ten (10) day period, if you have not informed Aramex regarding your shipping method for the overweight shipment, then Aramex reserves the right ship the overweight shipment through express mail, or dispose the Goods in accordance with clause 50.
In the event that you fail to pay the Shipping Fees or other charges including customs duty and applicable GST by the due date, Aramex reserves the right to deal with the Shipment in any lawful manner it considers appropriate, which may include disposing the Goods in accordance with clause 50.
Aramex is authorized by you to dispose your Goods in any manner which Aramex determines appropriate in the circumstances and Aramex will have no liability to you as a consequence of or arising out of any such disposal.
Any notice, request and/or any other correspondence pursuant to or in connection with these Terms and Conditions shall be in English and shall be sent to you to the email address specified in the Application Form or to any other email address that Aramex is earlier notified of.
Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of Aramex, to the non-exclusive jurisdiction of the courts of, and governed by the law of Dubai International Financial Center (DIFC) and you irrevocably submit to such jurisdiction, unless contrary to applicable law.
If any section or any portion of any section of these Terms and Conditions is construed to be illegal, invalid or unenforceable, such provision or portion shall be deemed obsolete and deleted from the Terms and Conditions, while all other sections of these Terms and Conditions and the remaining portion of any section which is construed to be illegal, invalid or unenforceable shall continue in full force and effect. These Terms and Conditions, along with the Privacy Policy and Terms of Use, constitute the entire agreement between Aramex and you relating to your use of the Account and/or Service.
Failure by any party to enforce at any time any term, provision, or condition of these Terms and Conditions, or to exercise any right herein, shall in no way operate as a waiver thereof.
These Terms and Conditions were updated on May 3, 2020.

PRIVACY POLICY AUSTRALIA

Website Privacy Policy

Aramex Australia Proprietary Ltd, (“Aramex”), is committed to protecting the online privacy of the users of this website (“Website”). As such, this Privacy Policy has been written in order to allow you to understand Aramex’s policy regarding your privacy, as well as how your personal information will be handled when using the Website. This Privacy Policy will also provide you with information so that you are able to consent to the processing of your personal data in an explicit and informed manner, where appropriate.

In general, any information and data which you provide to Aramex over the Website, or which is otherwise gathered via the Website by Aramex, in the context of the use of Aramex’s services (“Services”), will be processed by Aramex in a lawful, fair and transparent manner. To this end, and as further described below, Aramex takes into consideration internationally recognised principles governing the processing of personal data, such as purpose limitation, storage limitation, data minimisation, data quality and confidentiality.

CONTENTS

Data controller and Data Protection Officer
Personal Data processed
1. Name, contact details and other Personal Data
2. Job applications
3. Special categories of Personal Data
4. Other persons’ Personal Data
5. Browsing data
6. Cookies
Purposes of processing
Grounds for processing and mandatory or discretionary nature of processing
Recipients of Personal Data
Transfer of Personal Data
Retention of Personal Data
Data subjects’ rights
Amendments

Data controller and Data Protection Officer
Aramex, as identified at the top of this Privacy Policy, is the data controller regarding all personal data processing carried out through the Website.

To get in touch with Aramex’s Data Protection Officer, please contact:dpo@aramex.com.

Personal Data processed

When you use the Website, Aramex will collect and process information regarding you (as an individual) which allows you to be identified either by itself, or together with other information which has been collected. Aramex may also be able to collect and process information regarding other persons in this same manner, if you choose to provide it to Aramex.

This information may be classified as “Personal Data”, and can be collected by Aramex both when you choose to provide it (e.g., when you sign up for an account, in order to receive Aramex’s Services) or simply by analysing your behaviour on the Website.

Personal Data which can be processed by Aramex through the Website are as follows:

Name, contact details and other Personal Data
In various sections of the Website – including, in particular, if you decide to create an account on the Website – you will be asked to submit information such as your name, phone / mobile numbers, e-mail address, gender, date of birth, country of residence and address, as well as, in certain cases, information related to the company you currently work for and your position in that company. When subscribing or signing up to receive Services, you will need to provide information as to your preferred mode of payment – PayPal or credit card – which can be set as a default payment option (where available).

In addition, whenever you participate in surveys and other promotions or contests which may be available on the Website, as well as whenever you communicate with Aramex through the contact details provided in the Website or by telephone with Customer Service, Aramex may collect additional information which you choose to provide. This is also the case regarding any information you choose to disclose in certain sections of the Website which allow you to participate in a public forum or to contact Aramex directly.
Job applications
When registering to apply for a position within Aramex, in the “Careers” section of the Website (where available), you will also be asked to provide various types of Personal Data, including professional / employment details (e.g., resume, cover letter, professional qualifications, availability to start, professional social media URLs, etc.).

You are also asked to provide other job-specific information, which includes your marital status, gender and date of birth, which may help to give more insight into you as a candidate – however, this is entirely optional and not mandatory (unless otherwise provided by the applicable law).
Special categories of Personal Data
Certain areas of the Website include free text fields where you can write messages to Aramex, or otherwise allow you to post various types of content on the Website, which may contain Personal Data.

Where these fields are completely free, you may use them to disclose, or may post content which discloses (inadvertently or not) more sensitive categories of Personal Data, such asdata revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership. The content you upload in these fields may also (inadvertently or not) include other types of sensitive information relating to you, such as your genetic data, biometric data or data concerning your health, sex life or sexual orientation.

Aramex asks that you do not disclose any sensitive Personal Data in these free text fields or in your posts on the Website, unless you consider this to be strictly necessary. If you do, then you will be considered as having consented to Aramex’s processing of this Personal Data, which will be considered lawful also due to the fact that you have publicly disclosed it on the Website.

In any case, Aramex would stress the importance of providing your explicit consent to process this sort of Personal Data (e.g., by declaring that you consent to processing in the message you write in the free text fields or posts), if you decide, nonetheless, to share it.

When registering to apply for a position within Aramex, in the “Careers” section of the Website (where available), you are also asked to submit (optionally) additional Personal Data, identified as “job-specific information”. Here, you may choose to share information, e.g., regarding any disabilities you may have. As it is totally optional to provide this information, if you do,then you will be considered as having consented to Aramex’s processing of this Personal Data, which will be considered lawful also due to the fact that you have publicly disclosed it on the Website.
Other persons’ Personal Data

As mentioned in the previous section, certain areas of the Website include free text fields where you can write messages to Aramex, or otherwise allow you to post various types of content on the Website. These messages and content may (inadvertently or not) include Personal Data related to other persons.

In other sections of the Website, you are asked to submit Personal Data related to third parties, such as other contact persons in your company or your relatives who are employees of Aramex.

In any situation where you decide to share Personal Data related to other persons, you will be considered as an independent data controller regarding that Personal Data, and must assume all inherent legal obligations and responsibilities. This means, among other things, that you must fully indemnify Aramex against any complaints, claims or demands for compensation for damages which may arise from the processing of this Personal Data, brought by the third parties whose information you provide through the Website.

As Aramex does not collect this information directly from these third parties (but rather collects them, indirectly, from you), you must make sure that you have these third parties’ consent before providing any information regarding them to Aramex; if not, then you must make sure there is some other appropriate grounds on which you can rely to lawfully give Aramex this information.
Browsing data

The Website’s operation, as is standard with any websites on the Internet, involves the use of computer systems and software procedures, which collect information about the Website’s users as part of their routine operation. While Aramex does not collect this information in order to link it to specific users, it is still possible to identify those users either directly via that information, or by using other information collected – as such, this information must also be considered Personal Data.

This information includes several parameters related to your operating system and IT environment, including your IP address, location (country), the domain names of your computer, the URI (Uniform Resource Identifier) addresses of resources you request on the Website, the time of requests made, the method used to submit requests to the server, the dimensions of the file obtained in response to a request, the numerical code indicating the status of the response sent by the server (successful, error, etc.), and so on.

These data are used to compile statistical information on the use of the Website, as well as to ensure its correct operation and identify any faults and/or abuse of the Website.

Cookies

- Definitions, characteristics, and application of standards

Cookies are small text files that may be sent to and registered on your computer by the websites you visit, to then be re-sent to those same sites when you visit them again. It is thanks to these cookies that those websites can “remember” your actions and preferences (e.g., login data, language, font size, other display settings, etc.), so that you do not need to configure them again when you next visit the website, or when you change pages within a website.

Cookies are used for electronic authentication, monitoring of sessions and storage of information regarding your activities when accessing a website. They may also contain a unique ID code which allows tracking of your browsing activities within a website, for statistical or advertising purposes. Some operations within a website may not be able to be performed without the use of cookies which, in certain cases, are technically necessary for operation of the website.

When browsing a website, you may also receive cookies from websites or web servers other than the website being visited (i.e., “third-party cookies”).

There are various types of cookies, depending on their characteristics and functions, which may be stored on your computer for different periods of time: “session cookies”, which are automatically deleted when you close your browser, and “persistent cookies”, which will remain on your device until their pre-set expiration period passes.

According to the law which may be applicable to you, your consent may not always be necessary for cookies to be used on a website. In particular, “technical cookies” – i.e. cookies which are only used to send messages through an electronic communications network, or which are needed to provide services you request – typically do not require this consent. This includes browsing or session cookies (used to allow users to login) and function cookies (used to remember choices made by a user when accessing the website, such as language or products selected for purchase).

On the other hand, “profiling cookies” – i.e., cookies used to create profiles on users and to send advertising messages in line with the preferences revealed by users while browsing websites – typically require specific consent from users, although this may vary according to the applicable law.

- Types of cookies used by the Website

The Website use the following types of cookies:

Browsing or session cookies, which are strictly necessary for the Website’s operation, and/or to allow you to use the Website’s content and Services.
Analytics cookies, which allow Aramex to understand how users make use of the Website, and to track traffic to and from the Website.
Function cookies, which are used to activate specific Website functions and to configure the Website according to your choices (e.g., language), in order to improve your experience.
Profiling cookies, which are used to observe the preferences you reveal through your use of the Website and to send you advertising messages in line with those preferences.

Aramex also usesthird-party cookies– i.e. cookies from websites / web servers other than the Website, owned by third parties. These third parties will either act as independent data controllers from Aramex regarding their own cookies (using the data they collect for their own purposes and under terms defined by them) or as data processors for Aramex (processing personal data on Aramex’s behalf). For further information on how these third parties may use your information, please refer to their privacy policies:

AppNexus:https://www.appnexus.com/en/company/platform-privacy-policy#choices;
CloudFlare:https://www.cloudflare.com/cookie-policy/;
Crimtan:https://crimtan.com/privacy/;
Facebook:https://www.facebook.com/policies/cookies/;
Google:https://www.google.com/policies/privacy/partners/;
Insider:http://useinsider.com/privacy-policy/
LinkedIn:https://www.linkedin.com/legal/cookie-policy;
Sitefinity / Progress:https://www.progress.com/legal/privacy-policy;
Social Plus:https://www.socialplus.net/privacy-policy/;
Visa:https://usa.visa.com/legal/privacy-policy.html.

- Cookies present on the Website

In detail, the first-party cookies present on the Website are as follows:

Technical name	Data Controller	Cookie type, function and purpose	Duration
scs	Aramex	Browsing cookie. Saves the user’s login details.	Expires after 30 days.
.ASPXAUTH	Aramex	Browsing cookie. Used to allow users to login to the Website.	Expires after 12 hours.
_ga	Aramex	Function cookie. Used to save the last used language on the Website.	Expires after 1 year.
__RequestVerificationToken	Aramex	Analytics cookie. Stops third parties from submitting requests to the Website generated by malicious scripts, instead of by users.	Expires at the end of a browsing session.
country	Aramex	Function cookie. Used to save the last country selected on the Website.	Expires after 30 years.
culture	Aramex	Function cookie. Used to save the last used language on the Website.	Expires after 30 years.
aramexAuth	Aramex	Function cookie. Saves user tickets.	Expires after 3 hours.

- Cookie settings

You can block or delete cookies used on the Website via your browser options. Your cookie preferences will be reset if different browsers are used to access the Website. For more information on how to set the preferences for cookies via your browser, please refer to the following instructions:

CAUTION: If you block or deletetechnicaland/orfunction cookiesused by the Website, the Website may become impossible to browse, certain services or functions of the Website may become unavailable or other malfunctions may occur. In this case, you may have to modify or manually enter some information or preferences every time you visit the Website.

Aramex uses Google Analytics on the Website. This is a tool developed by Google and used to collect information, which permits evaluation of the use of the Website, analysis of your behaviour and improvement of your experience with the Website. You can obtain more information about how to opt out of Google Analytics at:https://tools.google.com/dlpage/gaoptout.

Purposes of processing
Aramex intends to use your Personal Data, collected through the Website, for the following purposes:
- To verify your identity and assist you, in case you lose or forget your login / password details for any of Aramex’s registration services, to allow you to participate in the Website’s forums and discussions, by maintaining a registered user profile, as well as managing and registering your participation, and to provide any other Services which you may request (“Service Provision”);
- To examine applicant’s resumes / CVs and to get in contact with applicants who have submitted their application via the Website (“Recruitment”);
- For future marketing, promotional and publicity purposes, including to allow participation in contests and promotions available via the Website, as well as to carry out direct marketing, market research and surveys,via e-mail, SMS, push notifications, over the phone, through an operator, through Aramex’s official social media pages(“Marketing”);
- To create a profile of you as a Website user, through the use of profiling cookies and by collecting and analysing information on the preferences you select and choices you make in the Website, as well as your general activities on the Website. This profile will be used to give you information about other websites / services which Aramex believes you may be interested in, and to show you information and advertisements which may be relevant to you and your interests.All algorithms involved in this processing are regularly tested, to ensure the processing’s fairness and control for bias(“Profiling”);
- For compliance with laws which impose upon Aramex the collection and/or further processing of certain kinds of Personal Data (“Compliance”);
- For development and administration of the Website, in particular by use of data analytics regarding how you and other users use the Website, as well as the information and feedback you provide, to improve our offerings (“Analytics”);
- To prevent and detect any misuse of the Website, or any fraudulent activities carried out through the Website (“Misuse/Fraud”).
Grounds for processing and mandatory / discretionary nature of processing
Aramex’s legal bases to process your Personal Data, according to the purposes identified inSection 3, are as follows:
- Service Provision: processing for these purposes is necessary to provide the Services and, therefore, is necessary for the performance of a contract with you. It is not mandatory for you to give Aramex your Personal Data for these purposes; however, if you do not, Aramex will not be able to provide any Services to you.
- Recruitment: processing for this purpose is needed in order for Aramex to be able to consider offering you a position and, therefore, is necessary to take steps at your request before (potentially) entering into an employment contract. It is not mandatory for you to give Aramex your Personal Data for these purposes; however, if you do not, Aramex will not be able to consider your candidacies.
- Marketing: processing for these purposes is based on your consent. It is not mandatory for you to give consent to Aramex for use of your Personal Data for these purposes, and you will suffer no consequence if you choose not to (aside from not being able to receive further marketing communications from Aramex). Any consent given may also be withdrawn at a later stage (please seeSection 8for more information).
- Profiling: processing for this purpose is based on your consent, given by accepting the use of profiling cookies. It is not mandatory for you to give consent to Aramex for use of your Personal Data for this purpose,and you will suffer no consequence if you choose not to (aside from not being able to benefit from greater personalisation of your user experience regarding the Website).Any consent given may also be withdrawn at a later stage (please seeSection 8for more information).
- Compliance: processing for this purpose is necessary for Aramex to comply with its legal obligations. When you provide any Personal Data to Aramex, Aramex must process it in accordance with the laws applicable to it, which may include retaining and reporting your Personal Data to official authorities for compliance with tax, customs or other legal obligations.
- Analytics: Information collected for this purpose is used to allow Aramex to understand how users interact with the Website and to improve the Website accordingly, with the aim to providing a better user experience.
- Misuse/Fraud: Information collected for this purpose is used exclusively to prevent and detect fraudulent activities or misuse of the Website (for potentially criminal purposes).
Recipients of Personal Data
Your Personal Data may be shared with the following list of persons / entities (“Recipients”):
- Persons, companies or professional firms providing Aramex with advice and consultancy regarding accounting, administrative, legal, tax, financial and debt collection matters related to the provision of the Services;
- Entities engaged in order to provide the Services (e.g., hosting providers or e-mail platform providers);
- Entities engaged as data processors, to carry out processing activities related toMarketingon Aramex’s behalf, where you have consented to processing of your Personal Data for these purposes (e.g., SMS engines);
- Persons authorised to perform technical maintenance (including maintenance of network equipment and electronic communications networks);
- Persons authorised by Aramex to process Personal Data needed to carry out activities strictly related to the provision of the Services, who have undertaken an obligation of confidentiality or are subject to an appropriate legal obligation of confidentiality (e.g., employees of Aramex);
- Other companies within the Aramex Group; and
- Public entities, bodies or authorities to whom your Personal Data may be disclosed, in accordance with the applicable law or binding orders of those entities, bodies or authorities;
Transfer of Personal Data
Considering Aramex’s worldwide presence and business operations, your Personal Data may be transferred to Recipients located in several different countries. Aramex implements appropriate safeguards to ensure the lawfulness and security of these Personal Data transfers, such as by relying on adequacy decisions from the European Commission, standard data protection clauses adopted by the European Commission, or other safeguards or conditions considered adequate to the transfer at hand.
Retention of Personal Data

Personal Data processed forService Provisionwill be kept by Aramex for the period deemed strictly necessary to fulfil such purposes – in any case, as these Personal Data are processed for the provision of the Services, Aramex may continue to store this Personal Data for a longer period, as may be necessary to protect Aramex’s interests related to potential liability related to the provision of the Services.

Personal Data processed forRecruitmentwill be kept by Aramex for as long as the vacancy for which the CV was submitted is still available or, in case of open positions, for up to 1 year. Aramex may contact applicants before the expiration of this period to request an extension of the retention period.

Personal Data processed forMarketingandProfilingwill be kept by Aramex from the moment you give consent until the moment you withdraw the consent given.Once consent is withdrawn, Personal Data will no longer be used for these purposes, although it may still be kept by Aramex, in particularas may be necessary to protect Aramex’s interests related to potential liability related to this processing.

Personal Data processed forCompliancewill be kept by Aramex for the period required by the specific legal obligation or by the applicable law.

Personal Data processed forAnalyticsandMisuse/Fraudwill be kept by Aramex for as long as deemed strictly necessary to fulfil the purposes for which it was collected, unless you validly object to the processing of your Personal Data for these purposes (please seeSection 8for further information).
Data subjects’ rights
Under the Regulation, you, as a data subject, are entitled to exercise the following rights before Aramex, at any time:
- Access your Personal Data being processed by Aramex (and/or a copy of that Personal Data), as well as information on the processing of your Personal Data;
- Correct or update your Personal Data processed by Aramex, where it may be inaccurate or incomplete;
- Request erasure of your Personal Data being processed by Aramex, where you feel that the processing is unnecessary or otherwise unlawful;
- Request the restriction of the processing of your Personal Data, where you feel that the Personal Data processed is inaccurate, unnecessary or unlawfully processed, or where you have objected to the processing;
- Exercise your right to portability: the right to obtain a copy of your Personal Data provided to Aramex, in a structured, commonly used and machine-readable format, as well as the transmission of that Personal Data to another data controller;
- Object to the processing of your Personal Data, based on relevant grounds related to your particular situation, which you believe must prevent Aramex from processing your Personal Data; or
- Withdraw your consent to processing (forMarketingandProfiling).
Please note that most of the personal information you provide to Aramex can be changed at any time, including your e-mail preferences, by accessing the user profile you can create on the Website.

You can withdraw consent regarding processing forMarketingby selecting the appropriate link included at the bottom of every marketing e-mail message received.

Aside from the above means, you can also exercise your rights described above by sending us a support request via the Website, or by sending a written request to Aramex at the following address:privacy@aramex.com.

In any case, please note that, as a data subject, you are entitled to file a complaint with the competent supervisory authorities for the protection of Personal Data, if you believe that the processing of your Personal Data carried out through the Website is unlawful.
Amendments

This Privacy Policy entered into force on May 23, 2018. Aramex reserves the right to partly or fully amend this Privacy Policy, or simply to update its content, e.g., as a result of changes in applicable law. Aramex will inform you of such changes as soon as they are introduced, and they will be binding as soon as they are published on the Website. Aramex therefore invites you to regularly visit this Privacy Policy in order to acquaint yourself with the latest, updated version of the Privacy Policy, so that you may remain constantly informed on how Aramex collects and uses Personal Data.

TERMS OF USE AUSTRALIA

The Terms of Use of this website (the “Website”) operated by Aramex Australia Proprietary Ltd (“Aramex”) are applicable to all users (“you” and “your”) of the Website. By accessing the Website, you are deemed to agree to the following terms and conditions, the Privacy Policy and any other relevant policies, terms and conditions and notices (collectively referred to as the “Terms of Use”) which are currently applicable or will be applicable to your use of the Website, without qualification.

If you do not agree to these Terms of Use, then you must stop using or accessing the Website and/or our services.

Intellectual Property Rights

All intellectual property rights in the contents of the Website are owned by Aramex or its licensors.

No part of the Website may be copied, reproduced, modified, transmitted, stored or exploited for commercial gain, as part of any other website or in any other form, whether electronic or otherwise, without the prior written consent of Aramex, except that you may print or download to your hard drive or other storage device extracts from the Website for your own personal or internal business use.

Any unauthorised use of the Website may result in a violation of intellectual property laws, the laws of privacy and publicity, and communication regulations and statutes.

Use of Website

You may not use any “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website, or in any way reproduce or circumvent the navigational structure or presentation of the Website, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website.

You may not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website, or to any of the services offered on or through the Website, by hacking, password “mining”, or any other illegitimate means.

Linking

The contents of the Website may include links to third party websites (“Linked Site”). These links are provided to you only as a convenience, and are beyond the control of Aramex.

The inclusion of any Linked Site does not imply Aramex’s endorsement of that Linked Site. You acknowledge that your use of, or reliance on, any Linked Site will be at your own risk. Aramex recommends that you carefully review the privacy policy and all terms and conditions of Linked Sites that you visit.

Aramex may prohibit links to the Website and you must remove or cease any link at Aramex’s request. You will not frame any part of the Website content by including advertising or other revenue generating material, without the prior written consent of Aramex.

Copyright

All content included on the Website, such as text, graphics, logos, button icons, images, and software, is the property of Aramex or its content suppliers and protected by international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on the Website is the exclusive property of Aramex and is protected by international copyright laws. All software used on the Website is the property of Aramex or its software suppliers and protected by international copyright laws. The content and software on the Website may be used as a shopping, selling, and e-card resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on the Website is strictly prohibited.

Registration

While registration is not required for you to use the Website, you will need to register through the Website to create a Want It World Account (“Account”). There are numerous advantages in registering and creating an account with us. As a Want It World Member, you will have access to the extra functionality available in the Website.

In order to register and create a Want It World Account you must complete theShop & Shipregistration process. Once Aramex has received your application for registration, you will receive an email confirming that your application has been accepted. You must click on the link contained in this email to activate the registration. Aramex reserves the right to reject any application for registration at its sole discretion.

By completing the registration process, you acknowledge that you are eligible for registration, and you warrant that you have, under the laws of your country, full legal capacity to enter contracts (including, without limitation, that you have attained the applicable legal age for entering contracts) and that the information you provide to Aramex for the purpose of registration is, at the time you provide it, current, complete and accurate, and not misleading or deceptive. All personal information you provide to us when you use the Website will be used and maintained in accordance with ourPrivacy Policy.

You must log in using your username and password. You must ensure that your password is kept secure and confidential and not revealed to any other person. You acknowledge that you are entirely responsible for your password and you must notify Aramex immediately of any unauthorized use of your password or any other breach of security relating to your account. You acknowledge and agree that Aramex accepts no responsibility for any loss or damage occurring as a result of the fraudulent use of your password, and you release Aramex from all claims arising from the unauthorized use of your password.

You acknowledge that Aramex assumes no responsibility whatsoever for ensuring that any information concerning you or your Company is current, complete or accurate and you agree to maintain and update any such information.

You or Aramex may terminate your registration at any time and for any reason without written notice. Once your registration is terminated by Aramex, you will not be able to access any part of the Website intended for registered users without Aramex’s prior consent.

Where you use the Website to request that Aramex carries out a task on your behalf, we will send an email to the address you submit during the registration process to confirm that we have received your request. Although Aramex makes every effort to ensure the services offered on the Website are as reliable as possible, the nature of the Internet means that we cannot be held liable for any requests in respect of which we do not confirm to you that we have received.

Charges

All prices listed on the Website are, to the best of Aramex’s knowledge, accurate at the time of publishing. However, the Website may contain inadvertent inaccuracies or typographical errors. These will be corrected at Aramex’s discretion, as they are found.

In addition, all prices listed are subject to change at any time without notice. The information on the Website may be updated regularly, so inaccuracies may occur during the process.

Aramex reserves the right at any time to charge a fee for access to certain parts of the Website. However, in no event will you be charged for such access unless we obtain your prior agreement to pay.

Indemnity

You agree to defend, indemnify and hold harmless Aramex and its affiliate companies and their respective officers, directors, employees, agents and representatives from any and all claims arising directly or indirectly out of your breach of any of these Terms of Use, and any of your activities conducted in connection with the Website.

Export

You assume all responsibility for compliance with all laws and regulations of any country from which you may access the Website regarding access, use, export, re-export and import of any content appearing on or available through the Website.

Data Entry

Aramex may retain any data that you provide in the course of using the Website and will do so in accordance with ourPrivacy Policy.You acknowledge that Aramex may delete this data at any time. You acknowledge that you are solely responsible for maintaining a back-up copy of such data and that Aramex will not be responsible for its loss or deletion.

Estimates

You acknowledge and agree that any rate or time estimate shown by the Rate Calculator or the Transit Time Calculator or other such tool on the Website for estimating a rate or time is an estimate only and may differ from the actual rates or times for domestic or international carriage of any shipments tendered to Aramex. This may be due to a number of causes including, without limitation, actual dimensions of your shipments, local charges and any unanticipated delays in shipping.

Terms of Carriage

You acknowledge and agree that domestic and international carriage by Aramex of any shipments tendered to Aramex through the Website will be governed by the terms, conditions and limitations of liability set out in the applicable terms and conditions, which are incorporated into these Terms of Use by reference.

Limitation of Liability

The Website makes certain information and material available to you as a service, either through Aramex, its suppliers, or otherwise. The information and material provided on the Website is provided “as is”, has not been prepared by taking into account the particular objectives, situation or needs of any individual users, and is without warranties of any kind either express or implied.

Aramex does not warrant or make any representations regarding the use or the results of the use of the Website or any Linked Site in terms of their correctness, accuracy, timeliness, reliability, or otherwise. To the fullest extent permitted by law, Aramex will not be responsible for errors or misstatements or be liable, whether in contract, tort (including negligence) or otherwise, for any loss or damage however caused (including direct, indirect, consequential, special losses, or loss of profits). You release Aramex from all claims arising from any statement or representation made on the Website.

To the fullest extent permissible pursuant to applicable law, Aramex excludes all responsibility and liability in relation to the Website, and disclaims all warranties, express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose. Aramex does not warrant that the functions contained in the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes it available, are free of viruses or other harmful components.

To the maximum extent permitted by law, you will indemnify Aramex, its officers and employees against all costs, expenses and damages incurred in connection with any claim brought by a third party against Aramex arising from a breach by you of any of the Terms of Use. You acknowledge that the limitation/exclusion of liability of Aramex, and your indemnity to Aramex, will also apply to all affiliates of Aramex, including any parent or subsidiary companies.

Waiver

Aramex’s failure to enforce the strict performance of any provision of the Terms of Use will not constitute a waiver of its right to subsequently enforce such provision or any other provisions of the Terms of Use.

Amendments

Aramex reserves the right to change the Terms of Use at any time and without providing you with notice of such changes. You agree that your continued use of the Website constitutes your acceptance of the modified Terms of Use, and you agree that all previous versions of the Terms of Use are superseded by the modified version. You should check these Terms of Use each time you access the Website to check for updates. These Terms of Use were last updated on April 29, 2015.

Severability

If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of the remaining conditions.

Law

Your use of the Website and these Terms of Use are governed by and construed in accordance with the laws and regulations of the Emirate of Dubai and the federal laws of the United Arab Emirates applicable in the Emirate of Dubai.

Contact

If you have any questions, concerns or complaints in relation to the Website or the Terms of Use please contact Aramexcustomer service team.

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