Money Back Guarantee Questions

Money Back Guarantee

If for some reason, you are not satisfied with our service, you are entitled to claim for a refund on the Shop & Ship Basic membership within the first 3 months of the membership and within the first 1 month of your FLEX annual membership. Once you submit the claim, we will deactivate your account and refund the amount paid in 7 working days. Please keep in mind the following terms:

1. The claim can only be made if you registered online.

2. It takes 1 working day to deactivate your account.

3. The refund will only be on the amount you paid for the Shop & Ship membership.

4. For FLEX annual membership, a minimum of 1 and a maximum of 3 shipments is required to be shipped within the first 1 month to be eligible for a refund.

5. After a refund, you can register again online. To reactivate your account, please contact your local S&S team.

6. If you subscribed on a discounted membership, you will only receive the amount you paid while registering with your Shop & Ship discount.

1. To claim for a refund, simply log in to your Shop & Ship account and follow these easy steps:

2. Go to “My Profile” then click on “Edit My Profile”

3. Submit a ticket to deactivate your account and please mention ‘Refund’ In the ‘Subject’

4. In ‘Description’ please state your reason for deactivation

5. Upload a digital copy of your ID (passport, national ID, driver’s license etc.)

6. Click ‘Submit’

7. Once done, you will receive a case reference number for tracking the refund with your local Shop & Ship office.

8. You can also get in touch with your local Shop & Ship office to request a refund and account deactivation.